Terms & Policies

One-Way Bhaarat Private Limited — Effective January 2024

Policies

📄 Terms & Conditions 🔒 Privacy Policy 🔄 Cancellation Policy ↩ī¸ Refund Policy 🚗 Driver Policy

📞 Questions?

+91-93557 57579 24×7 Support Available
📅 Last updated: January 1, 2024
Terms & Conditions

Please read these terms carefully before using the One-Way Bhaarat platform.

By booking a cab through One-Way Bhaarat, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Company Information

One-Way Bhaarat Private Limited ("Company") is registered under the Companies Act 2013, with its registered office at Shop No. 7, Radha Kunj 2, Ghaziabad, Uttar Pradesh – 203207, India. The Company operates one-waybharat.com and provides intercity cab booking services across India.

2. Services

One-Way Bhaarat is an intermediary platform connecting passengers with independent cab drivers for outstation travel. Services include one-way intercity cabs, round trips, airport transfers, and corporate cabs. We are an aggregator — we do not own the vehicles.

3. Booking & Confirmation

A booking is confirmed only after: mobile OTP verification, successful 10% advance payment, and receipt of a Booking ID via SMS/WhatsApp/Email. Verbal or informal requests do not constitute a confirmed booking.

4. Fare Policy

Fares are calculated based on distance, vehicle type, and applicable taxes. The fare shown during booking includes base fare, driver allowance, GST (5%), state taxes (~5%), and estimated toll charges. Actual tolls are paid by the passenger at toll plazas.

5. Passenger Conduct

  • Be ready at pickup location at the agreed time
  • Treat drivers with respect and dignity
  • Not carry illegal items, weapons, or excessive luggage
  • Not smoke, consume alcohol, or carry large pets without prior intimation
  • Not ask drivers to violate traffic rules or speed limits

6. Limitation of Liability

One-Way Bhaarat shall not be liable for delays due to traffic, weather, natural calamities, or road closures. Our liability shall not exceed the advance amount paid by the customer for a given booking.

7. Governing Law

These terms are governed by the laws of India. All disputes shall be subject to the jurisdiction of courts in Ghaziabad, Uttar Pradesh.

📅 Last updated: January 1, 2024
Privacy Policy

How One-Way Bhaarat collects, uses and protects your personal information.

Information We Collect

  • Personal: Name, mobile number, email, pickup/drop locations
  • Payment: Processed securely by third-party gateways. We do not store card details.
  • Location: GPS data during trips for safety and tracking only
  • Usage: Browser type, IP address, pages visited (anonymised analytics)

How We Use Your Information

  • Booking confirmation and driver assignment
  • SMS, WhatsApp, and email trip communications
  • Customer support and dispute resolution
  • Improving our services and platform experience
  • Legal compliance as required by Indian law

Data Sharing

We share your information with assigned drivers (name and mobile only), payment gateways for transaction processing, and SMS/WhatsApp providers for confirmations. We do NOT sell your data to third parties for marketing.

Data Security

All data is transmitted using 256-bit SSL encryption. We follow industry-standard security practices including regular audits and strict access controls.

Your Rights

You have the right to access, correct, or delete your personal data. Contact us at onewaybharatcab@gmail.com with requests. We respond within 48 hours.

📅 Last updated: January 1, 2024
Cancellation Policy

Clear and fair rules for cancelling your One-Way Bhaarat booking.

🌟 Free cancellation available up to 4 hours before your scheduled pickup time.

Cancellation Charges

  • More than 4 hours before pickup: Full refund — 0% cancellation charge
  • 1–4 hours before pickup: 50% of advance refunded — 50% cancellation charge
  • Less than 1 hour before pickup: No refund — 100% cancellation charge
  • No-show at pickup: No refund — 100% cancellation charge

How to Cancel

  • Call +91-93557 57579 (24×7)
  • WhatsApp message with your Booking ID
  • Email to onewaybharatcab@gmail.com
  • Customer Dashboard (logged-in users)

Driver Cancellation

In the rare event that we or the driver cancels your booking, you receive: 100% full refund, a ₹50 compensation coupon for your next booking, and priority re-booking assistance.

Modification Policy

Modifications to pickup time, route, or vehicle type can be requested at least 4 hours before pickup. Fare adjustments will apply. Contact support to modify.

📅 Last updated: January 1, 2024
Refund Policy

How and when refunds are processed by One-Way Bhaarat.

Refund Eligibility

  • Cancelled bookings within policy terms
  • Double payments or payment processing errors
  • Driver or company-initiated cancellations (100% refund)
  • Service not rendered due to our failure

Refund Timeline

  • UPI / Digital Wallets: 1–3 business days
  • Debit / Credit Cards: 5–7 business days
  • Net Banking: 5–7 business days

Refunds are credited to the original payment source. Bank processing times may vary beyond our control.

Non-Refundable Cases

  • Cancellation within 1 hour of pickup
  • No-show at pickup location
  • Trip cancelled by passenger after driver has arrived at pickup point
📅 Last updated: January 1, 2024
Driver Partner Policy

Standards and requirements for One-Way Bhaarat driver partners.

Driver Requirements

  • Valid commercial driving license (badge for outstation routes)
  • Vehicle not older than 8 years from manufacture date
  • Valid vehicle fitness certificate and comprehensive insurance
  • Successful police background verification
  • Smartphone with GPS capability
  • Minimum 2 years of commercial driving experience

Code of Conduct

  • Arrive at pickup 10 minutes before scheduled time
  • Maintain vehicle cleanliness before every trip
  • Carry all vehicle documents at all times
  • Not use mobile phone while driving (hands-free only)
  • No smoking in the vehicle
  • Treat all passengers with respect and courtesy

Earnings & Commission

Driver partners receive the balance fare (90%) directly from the passenger. One-Way Bhaarat retains the advance (10%) as platform commission for bookings generated through the platform.

Driver Registration

Interested in joining as a driver partner? Call +91-93557 57579 or visit Shop No. 7, Radha Kunj 2, Ghaziabad, UP with your documents.