Terms & Policies

How One-Way Bhaarat collects, uses and protects your personal information.

Information We Collect

• Personal: Name, mobile number, email, pickup/drop locations
• Payment: Processed securely by third-party gateways. We do not store card details.
• Location: GPS data during trips for safety and tracking only
• Usage: Browser type, IP address, pages visited (anonymised analytics)

How We Use Your Information

• Booking confirmation and driver assignment
• SMS, WhatsApp, and email trip communications
• Customer support and dispute resolution
• Improving our services and platform experience
• Legal compliance as required by Indian law

Data Sharing

We share your information with assigned drivers (name and mobile only), payment gateways for transaction processing, and SMS/WhatsApp providers for confirmations. We do NOT sell your data to third parties for marketing.

Data Security

All data is transmitted using 256-bit SSL encryption. We follow industry-standard security practices including regular audits and strict access controls.

Your Rights

You have the right to access, correct, or delete your personal data. Contact us at [email protected] with requests. We respond within 48 hours.

Clear and fair rules for cancelling your One-Way Bhaarat booking.

Cancellation Charges

• More than 4 hours before pickup: Full refund — 0% cancellation charge
• 1–4 hours before pickup: 50% of advance refunded — 50% cancellation charge
• Less than 1 hour before pickup: No refund — 100% cancellation charge
• No-show at pickup: No refund — 100% cancellation charge

How to Cancel

• Call +91-93557 57579 (24×7)
• WhatsApp message with your Booking ID
• Email to [email protected]
• Customer Dashboard (logged-in users)

Driver Cancellation

In the rare event that we or the driver cancels your booking, you receive: 100% full refund, a ₹50 compensation coupon for your next booking, and priority re-booking assistance.

Modification Policy

Modifications to pickup time, route, or vehicle type can be requested at least 4 hours before pickup. Fare adjustments will apply. Contact support to modify.

How and when refunds are processed by One-Way Bhaarat.

Refund Eligibility

• Cancelled bookings within policy terms
• Double payments or payment processing errors
• Driver or company-initiated cancellations (100% refund)
• Service not rendered due to our failure

Refund Timeline

• UPI / Digital Wallets: 1–3 business days
• Debit / Credit Cards: 5–7 business days
• Net Banking: 5–7 business days

Refunds are credited to the original payment source. Bank processing times may vary beyond our control.

Non-Refundable Cases

• Cancellation within 1 hour of pickup
• No-show at pickup location
• Trip cancelled by passenger after driver has arrived at pickup point

Standards and requirements for One-Way Bhaarat driver partners.

Driver Requirements

• Valid commercial driving license (badge for outstation routes)
• Vehicle not older than 8 years from manufacture date
• Valid vehicle fitness certificate and comprehensive insurance
• Successful police background verification
• Smartphone with GPS capability
• Minimum 2 years of commercial driving experience

Code of Conduct

• Arrive at pickup 10 minutes before scheduled time
• Maintain vehicle cleanliness before every trip
• Carry all vehicle documents at all times
• Not use mobile phone while driving (hands-free only)
• No smoking in the vehicle
• Treat all passengers with respect and courtesy

Earnings & Commission

Driver partners receive the balance fare (90%) directly from the passenger. One-Way Bhaarat retains the advance (10%) as platform commission for bookings generated through the platform.

Driver Registration

Interested in joining as a driver partner? Call +91-93557 57579 or visit Shop No. 7, Radha Kunj 2, Ghaziabad, UP with your documents.